Short Communication
The Effects of Emotional Intelligence and Gender on Work Engagement of Customer-Contact Employees: A Proposed Framework
School of Management, Universiti Sains Malaysia 11800, Minden, Penang, Malaysia
Aizzat Mohd. Nasurdin
School of Management, Universiti Sains Malaysia 11800, Minden, Penang, Malaysia
Scott Thor Reply
I'm finishing my dissertation in which I studied the relationship between emotional intelligence and work engagement of process improvement experts. If you're interested in my results let me know and I'll send you a copy when I finish sometime in February.
Choo Ling Suan
Hi Thor, Great. Would be happy to take a look on your dissertation. Thank you very much.