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Research Journal of Business Management
  Year: 2011 | Volume: 5 | Issue: 4 | Page No.: 178-186
DOI: 10.3923/rjbm.2011.178.186
The Effects of Emotional Intelligence and Gender on Work Engagement of Customer-Contact Employees: A Proposed Framework
Choo Ling Suan and Aizzat Mohd. Nasurdin

Abstract:
A substantial body of research has advocated that work engagement has positive outcomes for employees. However, little research has been conducted on the predictors of work engagement in the hotel industry. Therefore, the objective of this study is to present a proposed model linking emotional intelligence and work engagement among customer-contact employees. Given the fact that gender differs in regards to their work attitude, it has been proposed as a moderator in the above-mentioned relationship. A review of the literature to support the proposed linkage within the Malaysian hotel industry is provided.
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COMMENTS
15 January, 2012
Scott Thor:
I'm finishing my dissertation in which I studied the relationship between emotional intelligence and work engagement of process improvement experts. If you're interested in my results let me know and I'll send you a copy when I finish sometime in February.
 
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