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Lin, W.C. and G.S. Liang, 2011. Applying fuzzy zot to explore the customer service quality to the ocean freight forwarder industry in emerging Taiwan market. Res. J. Bus. Manage., 5: 77-88. CrossRefDirect Link |
Factors influencing the success of knowledge management process in health care organisations: a literature review Health Information & Libraries Journal |
Applying Fuzzy Zot to Explore the Customer Service Quality to the Ocean Freight Forwarder Industry in Emerging Taiwan Market Research Journal of Business Management Vol. 5, Issue 2, 77, 2011 |