Wen-Cheng Lin
Department of Business Administration, National Taipei College of Business, Taipei, Taiwan
Gin-Shuh Liang
Department of Shipping and Transportation Management, National Taiwan Ocean University, Keelung, Taiwan
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Wen-Cheng Lin and Gin-Shuh Liang, 2011. Applying Fuzzy Zot to Explore the Customer Service Quality to the Ocean Freight Forwarder Industry in Emerging Taiwan Market. Research Journal of Business Management, 5: 77-88.
DOI: 10.3923/rjbm.2011.77.88
URL: https://scialert.net/abstract/?doi=rjbm.2011.77.88
DOI: 10.3923/rjbm.2011.77.88
URL: https://scialert.net/abstract/?doi=rjbm.2011.77.88