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Research Journal of Information Technology

Year: 2009 | Volume: 1 | Issue: 2 | Page No.: 86-93
Research Article

Mechanisms of Customer Knowledge Management in E-Commerce Websites

M.S. Zanjani
Department of IT Management , School of Management, University of Tehran, Room No. 136, Jalale-Ale-Ahmad Avenue, Tehran, Iran
N. Sakhaee
School of Industrial Engineering, Iran University of Science and Technology, Narmak, Tehran, Iran
H. Shahbaznezhad
Department of IT Management, School of Management, University of Tehran, Jalale Ale-Ahmad Avenue, Tehran, Iran
The study aims to present a customer knowledge management mechanisms model (CKM3) which is based on the theoretical aspects stemming from the information retrieval and analysis of the latest results in related literature and the research multiple case study results. This model encompasses an extensive look at the three different dimensions of customer knowledge in more details than prior CKM researches and introduces the comprehensive set of electronic mechanisms in accordance with each identified types of customer knowledge. The study has important implications for e-commerce web sites seeking to improve their Business and customer value through effective selection and deployment of CKM mechanisms.
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How to cite this article

M.S. Zanjani, N. Sakhaee and H. Shahbaznezhad, 2009. Mechanisms of Customer Knowledge Management in E-Commerce Websites. Research Journal of Information Technology, 1: 86-93.

URL: https://scialert.net/abstract/?doi=rjit.2009.86.93

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Rodrigo mazzer Reply

Hi, im looking for a journal to do a critique paper, so i would like to know if this journal is peer review and published

Thanks

Rorigo

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