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Lai, H.J. and H.H. Wu, 2011. A case study of applying Kano's model and ANOVA technique in evaluating service quality. Inform. Technol. J., 10: 89-97. CrossRefDirect Link |
Yang, C.W., 2010. Integrating fuzzy integral with multinomial logit model to evaluate the effects of service quality on traveling airline choice. Inform. Technol. J., 9: 1449-1457. CrossRefDirect Link |
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Integrating fuzzy integral with multinomial logit model to evaluate the effects of service quality on traveling airline choice. Information Technology Journal Vol. 9, Issue 7, 1449, 2010 |
A case study of applying Kano�s model and ANOVA technique in evaluating service Quality. Information Technology Journal Vol. 10, Issue 1, 89, 2011 |
How to cite this article
Jiunn-I Shieh, Hsin-Hung Wu and Kuan-Kai Huang, 2010. A Dual Importance Diagram Approach to Evaluate Service Quality. Information Technology Journal, 9: 659-665.
DOI: 10.3923/itj.2010.659.665
URL: https://scialert.net/abstract/?doi=itj.2010.659.665
DOI: 10.3923/itj.2010.659.665
URL: https://scialert.net/abstract/?doi=itj.2010.659.665