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Asian Journal of Applied Sciences
  Year: 2011 | Volume: 4 | Issue: 8 | Page No.: 752-761
DOI: 10.3923/ajaps.2011.752.761
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Using Analysis of Variance for Measuring Excellence in a Construction Company: Based on the EFQM Model

Sh. Mohammad Zadeh

It has been several years that organizations have used excellence models for achieving some aims such as providing an assessment of the organization, assisting development of strategy, focusing and measuring improvement efforts. There are some excellence models such as EFQM and Malcolm Baldrige that have been developed regionally. The purpose of this paper is to analysis the level of excellence in a construction company in each criteria of the European Foundation for Quality Management (EFQM) excellence model. The main problem of using the different excellence models is the different results that caused managers couldn’t understand the real situation of organization clearly. Also implementing same model for different assessment periods provide the different results too. It is because of difference in the condition of assessments such as different specializations of assessors, how to present the organization in site-visits, the quality of declaration preparation, etc., This study presents a method for homogenize the results. Data which is collected from three periods of assessment has been used. Since, it is expected that there is a significant difference in the condition of assessments, Randomized Complete Blocks Design (RCBD) in Analysis of Variance (ANOVA) has been used to homogenize the conditions of experiment. The results of experiments show a significant difference between model criteria in the amount of company’s excellence. Using the paired Analysis of Means (ANOM), different criteria have been recognized and results have presented at the end of the paper.
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How to cite this article:

Sh. Mohammad Zadeh , 2011. Using Analysis of Variance for Measuring Excellence in a Construction Company: Based on the EFQM Model. Asian Journal of Applied Sciences, 4: 752-761.

DOI: 10.3923/ajaps.2011.752.761






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