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Articles by Yi-Hsin Wang
Total Records ( 2 ) for Yi-Hsin Wang
  Yi-Hsin Wang , Ding-An Chiang , Sheng-Wei Lai and Cheng-Jung Lin
  In recent years, wireless service subscribers are easy and frequent to change from one service provider to another for better service, which is called churn. This study applied data mining techniques to predict customer churn in Customer Relationship Management (CRM) and build predicting model to prevent customer churn. The experimental evaluation results show that customer churn model is effective and efficient. It can help enterprise in predicting the customer churn, building customer loyalty and maximizing enterprise profitability.
  Sheng-Wei Lai , Ding-An Chiang , Yi-Hsin Wang and Chih-Yang Chen
  In this study, we proposed a fuzzy data mining method to improve the situation, which changed the traditional assessment from a strict order into a flexible order. Experimental results have demonstrated the efficiency to reduce the amount of assessed questions. By using fewer questions will increase the participants willingness. Therefore, the high risk groups can be predicted rapidly and do further assessment and counseling.
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