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Citation to this article as recorded by
Montinaro, M. and I. Sciascia, 2011. Market segmentation models to obtain different kinds of customer loyalty. J. Applied Sci., 11: 655-662. CrossRefDirect Link |
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How to cite this article
Huei-Jiun Lai and Hsin-Hung Wu, 2011. A Case Study of Applying Kanos Model and ANOVA Technique in Evaluating Service Quality. Information Technology Journal, 10: 89-97.
DOI: 10.3923/itj.2011.89.97
URL: https://scialert.net/abstract/?doi=itj.2011.89.97
DOI: 10.3923/itj.2011.89.97
URL: https://scialert.net/abstract/?doi=itj.2011.89.97