Huei-Jiun Lai
Department of Business Administration, National Changhua University of Education, No. 2 Shida Road, Changhua City, 500, Taiwan
Hsin-Hung Wu
Department of Business Administration, National Changhua University of Education, No. 2 Shida Road, Changhua City, 500, Taiwan
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Huei-Jiun Lai and Hsin-Hung Wu, 2011. A Case Study of Applying Kanos Model and ANOVA Technique in Evaluating Service Quality. Information Technology Journal, 10: 89-97.
DOI: 10.3923/itj.2011.89.97
URL: https://scialert.net/abstract/?doi=itj.2011.89.97
DOI: 10.3923/itj.2011.89.97
URL: https://scialert.net/abstract/?doi=itj.2011.89.97