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N. Abedzadeh, N. Nematbakhsh and M.A. Nematbakhsh, 2010. Using Process Mining for Customer Retention. Trends in Applied Sciences Research, 5: 107-119.
URL: https://scialert.net/abstract/?doi=tasr.2010.107.119
URL: https://scialert.net/abstract/?doi=tasr.2010.107.119