Research Article
A Case Study of Applying Kanos Model and ANOVA Technique in Evaluating Service Quality
Department of Business Administration, National Changhua University of Education, No. 2 Shida Road, Changhua City, 500, Taiwan
Hsin-Hung Wu
Department of Business Administration, National Changhua University of Education, No. 2 Shida Road, Changhua City, 500, Taiwan