Research Journal of Business Management1819-19322152-0437Academic Journals Inc.10.3923/rjbm.2011.178.186SuanChoo Ling NasurdinAizzat Mohd. 4201154A substantial body of research has advocated that work engagement has positive outcomes for employees. However, little research has been conducted on the predictors of work engagement in the hotel industry. Therefore, the objective of this study is to present a proposed model linking emotional intelligence and work engagement among customer-contact employees. Given the fact that gender differs in regards to their work attitude, it has been proposed as a moderator in the above-mentioned relationship. A review of the literature to support the proposed linkage within the Malaysian hotel industry is provided.]]>Abdul Hamid, S.N. and K.K. Yahya,20112011pp: 130Awang, K.W., N.K. Ishak, S.M. Radzi and A.Z. Taha,200825979Bakker, A., S. Albrecht and M. Leiter,201020428Bakker, A.B., E. Demerouti and W. Verbeke,20044383104Bakker, A.B., W.B. Schaufeli, M.P. Leiter and T.W. Taris,200822187200Bettencourt, L.A. and S.W. Brown,200331394408Bettencourt, L.A., K.P. Gwinner and M.L. Meuter,2001862941Carmeli, A., M. Yitzhak‐Halevy and J. Weisberg,20092486678Carmeli, A. and Z.E. Josman,200619403419Christian, M.S., A.S. Garza and J.E. Slaughter,20116489136Ciarrochi, J.V., A.Y.C. Chan and P. Caputi, 200028539561Collins, R.,1981869841014Demerouti, E., A.B. Bakker, F. Nachreiner and W.B. Schaufeli,200186499512Hakanen, J.J., A.B. Bakker and W.B. Schaufeli,200643495513Hallberg, U.E., G. Johansson and W.B. Schaufeli,200748135142Hallberg, U.E. and W.B. Schaufeli,200611119127Hartline, M.D. and O.C. Ferrell,1996605270Hobfoll, S.E.,200150337421Hobfoll, S.E.,20026307324Hobfoll, S.E., R.J. Johnson, N. Ennis and A.P. Jackson,200384632643Jung, H.S. and H.H. Yoon,20112011Kafetsios, K. and L.A. Zampetakis,200844712722Kahn, W.A.,199033692724Karatepe, O.M. and O.A. Olugbade,200928504512Komter, A.,1990Korkmaz, T. and E. Arpaci,2009124322435Koyuncu, M., R.J. Burke and L. Fiksenbaum,200625299310Lau, P.M., A.K. Akhbar and Y.G.F. David,200574655Lee, G., V.P. Magnini and B.C. Kim,2011302230Liu, Y., L.M. Prati, P.L. Perrewe and G.R. Ferris,20083824102439Llorens, S., A.B. Bakker, W.B. Schaufeli and M. Salanova,200713378391Martin, T. and B. Kirkcaldy,19982415Mauno, S., U. Kinnunen and M. Ruokolainnen,200770149171May, D.R., R.L. Gilson and L.M. Harter,2004771137Mayer, J.D. and P. Salovey,19971997pp: 3-31pp: 3-31O'Fallon, M.J. and D.G. Rutherford,20105th Edn.,Pettijohn, C.E., E.J. Rozell and A. Newman,201042139Robinson, D., S. Perryman and S. Hayday,20042004Rosenblatt, Z., I. Talmud and A. Ruvio,199883197217Salanova, M., S. Agut and J.M. Peiro,20059012171227Schaufeli, W.B. and A.B. Bakker,20032003Schaufeli, W.B. and A.B. Bakker,200425293315Schaufeli, W.B., A.B. Bakker and W.V. Rhenen, 200930893917Schaufeli, W.B., A.B. Bakker and M. Salanova,200666701716Schneider, B. and D.E. Bowen,198570423433Schutte, N.S., J.M. Malouff, C. Bobik, T.D. Coston and C. Greeson et al.,2001141523536Schutte, N.S., J.M. Malouff, L.E. Hall, D. Haggerty, J.T. Cooper, C.J. Golden and L. Dornheim,199825167177Schutte, N.S., J.M. Malouff, M. Simunek, J. McKenley and S. Hollander,200216769785TM,20112011Wang, M.L.,200929621634Wong, C.S. and K.S. Law,200213243274Xanthopoulou, D., A.B. Bakker, E. Demerouti and W.B. Schaufeli,200714121141Xanthopoulou, D., A.B. Bakker, E. Demerouti and W.B. Schaufeli,200982183200Yang, J.T.,201029609619Zailani, S., S.H. Din and N. Abd Wahid,20062006pp: 119