Journal of Software Engineering1819-43112152-0941Asian Network for Scientific Information10.3923/jse.2014.265.277AlhendawiKamal Mohammed BaharudinAhmad Suhaimi 4201484A very few research studies discussed the employment of data mining techniques
in the field of IS success/effectiveness assessment. For this reason, the purpose
of this study is to employ data mining techniques in the evaluation of Information
System (IS) effectiveness, particularly classification method. This important
issue helps and supports decision makers and IT managers towards the development
of information system quality in order to be consistent with user needs and
expectations. A reasonable data set of 255 subjects are collected through using
a questionnaire of six dimensions including five quality factors (system quality,
information quality, service quality, user interface quality and communication
quality) and user satisfaction. This study attempts to employ the data mining
techniques to develop a model for supporting the prediction of the user satisfaction
with IS inside the international organizations. To validate the generated model,
several experiments were performed based on real data collected from the international
organization employees. The encouraging results of experiments show that this
model has a sound prediction to decide regarding the level of user satisfaction
toward the employed IS. Also the results indicate that the tree classification
algorithm J48 is the best in doing classification in case of supervised target
of two values. It is important to mention that the results consistent with the
regression analysis and could contribute to the related empirical studies.]]>Ahmed, S.R.,20042004pp: 455459Alhendawi, K.M.H. and A.S. Baharudin,201382940Alhendawi, K.M.H. and A.S. Baharudin,201348696Al-Radaideh, Q.A. and E. Al Nagi,20123144151Balaban, I., E. Mu and B. Divjak,201360396411Giraud-Carrier, C. and O. Povel,20037181192DeLone, W.D. and E.R. McLean,200319930Gable, G.G., D. Sedera and T. Chan,20089377408Han, J. and M. Kamber,2001Han, J., M. Kamber and P. Jian,2011Kantardzic, M.,20112nd Edn.,Pages: 480Pages: 480Lopez, M.I., J.M. Luna, C. Romero and S. Ventura,20122012pp: 148151Malik, K.,20012001pp: 189194Ngai, E.W.T., L. Xiu and D.C.K. Chau,20093625922602Ozkan, S.,20032003pp: 12691272Petter, S. and E.R. McLean,200946159166Petter, S., W. DeLone and E. McLean,200817236263Petter, S., W. DeLone and E.R. McLean,201213341362Pikkarainen, K., T. Pikkarainen, H. Karjaluoto and S. Pahnila,200624158172Powers, R.F. and G.W. Dickson,197315147156Srinivas, K., B.K. Rani and A. Govrdhan,20102250255Turban, E., J.E. Aronson, T.P. Liang and R. Sharda,20078th Edn.,Witten, I. H., E. Frank and M.A. Hall,20113rd Edn.,Gable, G.G., D. Sedera and T. Chan,20032003Sedera, D., G. Gable and T. Chan,20042004DeLone, W.H. and E.R. McLean,199236095Goodhue, D.L. and R.L. Thompson,199519213236Pitt, L.F., R.T. Watson and C.B. Kavan,199519173187Myers, B.L., L.A. Kappelman and V.R. Prybutok,199710625Ngai, E.W.T., Y. Hu, Y.H. Wong, Y. Chen and X. Sun,201150559569Alhendawi, K.M.H. and A.S. Baharudin,20131210681078Alhendawi, K.M. and A.S. Baharudin,20132013