Journal of Applied Sciences1812-56541812-5662Asian Network for Scientific Information10.3923/jas.2008.4603.4609MahdaviI. FazlollahtabarH. HeidarzadeA. Mahdavi-AmiriN. RooshanY.I. 122008824Web-based E-Learning Systems (WELSs) have emerged as
new means of skill training and knowledge acquisition, encouraging both
academia and industry to invest resources in the adoption of these systems.
Traditionally, most pre- and post-adoption tasks related to evaluation
are carried out from the viewpoints of technology. Since users have been
widely recognized as being a key group of stakeholders in influencing
the adoption of information systems, their attitudes about these systems
are considered as pivotal. Therefore, based on the theory of multi-criteria
decision making and the research results concerning user satisfaction
in the fields of human-computer interaction and information systems, a
heuristic multi-criteria methodology using the learner satisfaction perspective
to support evaluation-based activities occurring at the pre and post-adoption
phases of the WELS life cycle is proposed. In addition, using the methodology,
we empirically investigate learners` perceptions of the relative importance
of decision criteria as beneficial tools for evaluation in management.]]>Hassenzahl, M., A. Beau and M. Burmester,2001187076Hiltz, S.R. and M. Turoff, 2002455659Hong, K.S., K.W. Lai and D. Holton,20036116124Jiang, J.J., G. Klein, J. Roan and J.T.M. Lin,200138499506Jonsson, B.A.,200527571581Lin, C.S., S. Wu and R.J. Tsai,200542683693Lin, H.H. and Y.S. Wang,200643271282Lindgaard, G. and C. Dudek,200315429452Mahmood, M.A., J.M. Burn, L.A. Gemoets and C. Jacquez,200052751771Saaty, T.L. and L.G. Vargas,20011st Edn.,Wang, Y.S.,2003417586