Research Article
Determining the Dimensions of Service Quality in Banking Industry: Examining the Gronrooss Model in Iran
Islamic Azad University, Bonab Branch, East Azarbaijan, Iran
S. Iranzadeh
Islamic Azad University, Tabriz Branch, East Azarbaijan, Iran
S. Bakhshayesh
Islamic Azad University, Bonab Branch, East Azarbaijan, Iran