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Research Article

Dynamic Relationship between Trust and Formal Control in Chinese Construction Projects

Ling Yang
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The purpose of this research is to analyze the interaction between trust and formal control from a dynamic perspective. Based on the existing literature, the paper proposed a spiral development model of owners’ trust, formal control, contractors’ trust and reciprocation from the angle of trust reciprocity. The model tested by questionnaire survey, vis-à-vis interview, structural equation modeling and a case study in China. The empirical results suggested that the development between owners’ trust, formal control, contractors’ trust and reciprocation takes on a form of helix. The findings provide a new view and new way of thinking for construction firms to implement Customer Relationship Management (CRM).

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  How to cite this article:

Ling Yang , 2013. Dynamic Relationship between Trust and Formal Control in Chinese Construction Projects. Journal of Applied Sciences, 13: 1817-1822.

DOI: 10.3923/jas.2013.1817.1822



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