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Research Article
 

Dynamic Relationship between Trust and Formal Control in Chinese Construction Projects



Ling Yang
 
ABSTRACT

The purpose of this research is to analyze the interaction between trust and formal control from a dynamic perspective. Based on the existing literature, the paper proposed a spiral development model of owners’ trust, formal control, contractors’ trust and reciprocation from the angle of trust reciprocity. The model tested by questionnaire survey, vis-à-vis interview, structural equation modeling and a case study in China. The empirical results suggested that the development between owners’ trust, formal control, contractors’ trust and reciprocation takes on a form of helix. The findings provide a new view and new way of thinking for construction firms to implement Customer Relationship Management (CRM).

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  How to cite this article:

Ling Yang , 2013. Dynamic Relationship between Trust and Formal Control in Chinese Construction Projects. Journal of Applied Sciences, 13: 1817-1822.

DOI: 10.3923/jas.2013.1817.1822

URL: https://scialert.net/abstract/?doi=jas.2013.1817.1822

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