Case Study
Integration Quality Function Deployment and Analytic Hierarchy Process Methods to Improve Service Quality
Department of Marketing and Logistics Management, Yu-Da University of Science and Technology, Taiwan, Republic of China
Fei-Yun Chen
Department of Marketing and Logistics Management, Yu-Da University of Science and Technology, Taiwan, Republic of China
Tsu-Ming Yeh
Department of Leisure and Recreation Management, Da-Yeh University, Taiwan, Republic of China