Chen, S.H. and C.I. Huang, 2011. Application of I-S Model to evaluate critical success factors of hot-spring industry in Taiwan. Int.l J. Phys. Sci., 6: 2470-2477.
Chen, S.H. and B.S. Chen, 2003. A decision support model for supplier selection. Proceedings of The International Conference Technology and Management, October 22-24, 2003, Taipei -.
Chen, S.H. and C.C. Yang, 2004. Applications of Web-QFD and E-Delphi method in the higher education system. Hum. Sys. Manage., 23: 245-256.Direct Link |
Chen, S.H., 2009. Establishment of a performance-evaluation model for service quality in the banking industry. Service Ind. J., 29: 235-247.CrossRef | Direct Link |
Chen, S.H., 2009. Using a revised importance-satisfaction model for quality improvement: The case of Taiwanese bank industry. Proceedings of International Conference on Business and Information, July 6-8, 2009, Kuala Lumpur, Malaysia -.
Chen, S.H., 2010. The analysis of service quality model-An empirical study for high-tech employees. Proceedings ofInternational Conference on Industrial Operation and Information Technology. December 23, 2010, Miaoli, Taiwan -.
Chen, S.H., 2010. The establishment and comparison of the balanced scorecard for profit and non-profit organizations. Afr. J. Bus. Manage., 4: 3005-3012.Direct Link |
Chen, S.H., 2011. A performance matrix for strategies to improve satisfaction among faculty members in higher education. Qual. Quantity, 45: 75-89.CrossRef |
Chen, S.H., 2011. Establishment of modified performance evaluation matrix for quality improvement tools. Proceedings of International Conference on Business and Information, July 4-6, 2011, Bangkok, Thailand -.
Chen, S.H., 2012. Improvement Strategies for the Tools and Techniques of Quality Improvement: Utilization of a Performance Evaluation Matrix in the Taiwanese High-Tech Industry. Hum. Factors Ergon. Manuf. Serv. Ind., 22: 340-350.CrossRef | Direct Link |
Chen, S.H., 2012. Integrating Service Quality Evaluation Model to Improve Employees' Satisfaction for High-Tech Iindustry. Hum. Factors Ergon. Manuf. Serv. Ind., 22: 517-527.CrossRef | Direct Link |
Chen, S.H., 2012. Integrating service quality model in quality improvement: An empirical study of employees satisfaction for hot spring industry. Inform. Technol. J., 11: 658-665.CrossRef | Direct Link |
Chen, S.H., 2012. The Establishment of A Quality Management System for the Higher Education Industry. Qual. Quant., 46: 1279-1296.CrossRef | Direct Link |
Chen, S.H., 2013. Integrated Analysis of the Performance of TQM Tools and Techniques: A Case Study in the Taiwanese Motor Industry. Int. J. Prod. Res., 51: 1072-1083.CrossRef | Direct Link |
Chen, S.H., C.C. Yang and J.Y. Shiau, 2005. Equipment management in higher education using a WLAN framework. Hum. Sys. Manage., 24: 209-214.Direct Link |
Chen, S.H., C.C. Yang and J.Y. Shiau, 2006. The application of balanced scorecard in the performance evaluation of higher education. TQM Mag., 18: 190-205.CrossRef |
Chen, S.H., C.C. Yang, J.Y. Shiau and H.H. Wang, 2006. The development of an employee satisfaction model for higher education. TQM Magazine, 18: 484-500.CrossRef | Direct Link |
Chen, S.H., C.C. Yang, W.T. Lin and T.M. Yeh, 2007. Service quality attributes determine improvement priority. TQM Magazine, 19: 162-175.CrossRef |
Chen, S.H., C.C. Yang, W.T. Lin and T.M. Yeh, 2008. Performance evaluation for introducing statistical process control to the liquid crystal display industry. Int. J. Prod. Econ., 111: 80-92.CrossRef |
Chen, S.H., C.K. Pai and F.Y. Chen, 2011. The establishment of appropriate service strategy for banking industry customers with different value. Int. J. Serv. Technol. Manage., 16: 91-106.CrossRef | Direct Link |
Chen, S.H., C.M. Kuo and K.J. Yang, 2008. Establishment of higher education performance measure indicators. Proceedings of International Conference on Business and Information, July 7-9, 2008, Seoul, Korea -.
Chen, S.H., H.H. Wang and K.J. Yang, 2009. Establishment and application of performance measure indicators for universities. TQM J., 21: 220-235.CrossRef | Direct Link |
Chen, S.H., J.Y.T. Jou and M.H. Hwang, 2007. Establishment of performance evaluation model for the bank industry service quality. Proceedings of Proceedings of the 12th International Conference on ISO 9000 & TQM 12-ICIT, April 9-11, 2007, Taiwan -.
Chen, S.H., K.J. Yang and C.I. Huang, 2010. An empirical study of graduates abilities on employment. An empirical study of graduates abilities on employment, December 23, 2010, Miaoli, Taiwan -.
Chen, S.H., T.M. Yeh and C.C. Chen, 2011. Integration SERVQUAL Model and Performance control matrix to improve service quality for the hot spring industry. Afr. J. Bus. Manage., 5: 5378-5387.Direct Link |
Chen, S.H., W.T. Lin and C.C. Yang, 2006. The establishment of a stolen-vehicle tracking management information system. Hum. Sys. Manage., 25: 71-76.Direct Link |
Fann, J.D., D.M. Chen and S.H. Chen, 2008. Investigation on the coffee chain shops enterprise image - A case study of Starbucks in Taiwan. Proceedings of International Conference on Business and Information, July 7-9, 2008, Seoul, Korea -.
Hsieh, Y.C. and S.H. Chen, 2011. An empirical study of technological innovation, organizational structure and new product development of the high-tech industry. Inform. Technol. J., 10: 1484-1497.CrossRef |
Lung, C.Y., S.H. Chen and T.M. Yeh, 2007. Production process options for IC Package Wire Sweep in view of the Matter Element Theory. J. Stat. Manage. Sys., 10: 785-802.
Yang, C.C., B.S. Chen and S.H. Chen, 2004. Six sigma project selection using the analytical hierarchy process. J. Qual., 11: 349-357.
Yang, C.C., S.H. Chen and J.Y. Shiau, 2007. A DFX and concurrent engineering model for the establishment of a new department in a university. Int. J. Prod. Econo., 107: 179-189.CrossRef |
Yang, C.C., S.H. Chen, T.M. Yeh and F.Y. Pai, 2006. Establishment of higher education quality management systems. Proceedings of the 11th International Conference on ISO 9000 & TQM 11-ICIT, April 10-12, 2006, Hong Kong -.
Yang, C.C., Y.T. Jou, T.M. Yeh and S.H. Chen, 2006. An analysis of the utilization and effectiveness of NPD tools and techniques. Proceedings of The 7th Asian Pacific Industrial Engineering and Management Systems Conference, December 17-20, 2006, Bangkok, Thailand -.
Yang, K.J. and S.H. Chen, 2010. The comparison and analysis of employee satisfaction improvement in the hot spring and financial industries. Afr. J. Bus. Manage., 4: 1619-1728.Direct Link |
Yang, K.J. and S.H. Chen, 2011. Empirical study on the burn-in time of SDRAM products. J. Applied Sci., 11: 2200-2206.Direct Link |
Yang, K.J., S.H. Chen and H.I. Fan, 2010. Social psychological factors affecting the employment of graduate students in Taiwan: An empirical analysis. Social Behav. Personality, 38: 1259-1268.