Asian Science Citation Index is committed to provide an authoritative, trusted and significant information by the coverage of the most important and influential journals to meet the needs of the global scientific community.  
ASCI Database
308-Lasani Town,
Sargodha Road,
Faisalabad, Pakistan
Fax: +92-41-8815544
Contact Via Web
Suggest a Journal
 
Articles by Wang Jia-Yuan
Total Records ( 1 ) for Wang Jia-Yuan
  Wang Jia-Yuan , Tang Jing , Jiang Chang-Bing , Tang Qi-Yao and Ding Ning
  This article aims to refine the traditional SERVQUAL model and promote a more suitable one to evaluate China’s express service quality. As the current indicators and dimensions in traditional SERVQUAL model hardly evaluate the China’s express quality properly, the refined model which is more compatible to China’s express status in Yangtze River Delta, would solve this problem. With Likert Scale, we deliver questionnaires and apply principal component analysis to reevaluate 22 indicators of conditional SERVQUAL model. This study later combines two traditional dimensions-empathy and assurance-into a new dimension named credibility, retains three previous dimensions of the model: Reliability, tangible, responsiveness and adds a new dimension called accessibility. Meanwhile, the article performs reliability test, validity test and dimension test to the refined model which all have reasonable results.
 
 
 
Copyright   |   Desclaimer   |    Privacy Policy   |   Browsers   |   Accessibility