The Influence of Consumer Complaint Behaviour on Relationship Quality among Malaysian Mobile Phone Services Subscribers: Complainers Versus Non-Complainers

Mohd. Khirzan Badzli A Rahman, Sharifah Azizah Haron, Laily Paim, Syuhaily Osman and Abdul Kadir Othman

The Social Sciences 11 ( 12 ): 2922 - 2931 , 2016