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Articles by Sany Sanuri Mohd Mokhtar
Total Records ( 2 ) for Sany Sanuri Mohd Mokhtar
  Maha Mohammed Yusr , Abdul Rahim Othman , Sany Sanuri Mohd Mokhtar and Mohd Sobri Don
  Being innovative is one of the best and effective strategies to compete, penetrate a new market and expand the market share. Furthermore in the current situation where the competition is ever-increasing, organizations try to reinforce and enhance their innovation performance. Therefore, the present study seeks to investigate how establishing knowledge management within organization can affects positively on innovation performance. Although, the literature refers to relationship between knowledge management and innovation performance, this relationship still week and need to investigate again by examining the effect of a third variable as mediating variable which hope to make this relationship more clear. Therefore, this study targets to examine the mediating role of innovation capability between knowledge management and innovation performance. The sample frame of this study was Hi-technology companies in Kulim Technology Park (KTP) in Malaysia. The output of PLS-SEM establishes innovation capability as full mediating variable in the relationship between knowledge management and innovation performance. Moreover based on the obtained result, several recommendations have been highlighted.
  Umar Usman and Sany Sanuri Mohd Mokhtar
  The purpose of this paper is to explore the relationship among service quality, university image and student satisfaction and student loyalty in higher education in Nigeria, A structured questionnaire was adopted and modified. The hypotheses were simultaneously tested on a sample of 446 students out of 650 distributed, giving a response rate of 68.62%. Structural Equation Modeling analytical techniques were used to assess the relationships among the variables under investigation. The findings of this study have shown significant relationships among the variables under investigation. The research was limited to the first six generation universities in Nigeria and the study used cross-sectional design. Despite the significant ofservice quality, student satisfaction and student loyalty, this study contributes in adding to the body of knowledge in HEIs in Nigeria. Also, to the best of the authors’ knowledge there is no study published that explores the influence of service quality, student satisfaction and its relationship to how students perceive the offered service whether they are satisfied or not and most importantly whether they will retain dealing with the institution or not.
 
 
 
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