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Articles by Rahmat Madjid
Total Records ( 2 ) for Rahmat Madjid
  Rahmat Madjid
  The study aims to empirically investigate the relationship between complaints handling, perceived behavioral control and customer loyalty in car repair service in Kendari, Southeast Sulawesi at the level of construct dimensions. A survey method approach was used in this study. A questionnaire is designed to focus on issues related to efforts made to investigate causes of service failure and to develop recovery strategies that meet customer expectations of how their car repair service should handle such problems. Data collected have been analyzed by using statistical techniques such as confirmatory factor analysis and multiple regressions. Results show that complaints handling that have the more significant positive influence on customer loyalty and perceived behavioral control has a significant positive impact on customer loyalty. However, the simultaneous complaints handling and perceived behavioral control have significant effects on customer loyalty in car repair service. For a more holistic investigation approach of customer loyalty, a future study could examine other antecedents such as complaints handling and perceived behavioral control of alternatives. Moreover, the investigation of the mediation role of perceived behavioral control on the link between complaints handling and loyalty could enhance the research model. The major contribution of this study is that it is the first attempt to investigate the impact of complaints handling and perceived behavioral control on loyalty in car repair service.
  La Hatani , Muh. Hikbal Bulang , Rahmat Madjid , Murdjani Kamaluddin , Nursaban Rommy , A.S Aidin Hudani , La Ode Kalimin and Zaludin
  The purpose main of this study was to examined and explain the strength of influence between work environment and organizational learning on organizational commitment and employee performance. Further, the current study empirically investigated and examined the mediating role of organizational commitment in Agriculture Department of Muna Regency, Southeast Sulawesi Province of Indonesia. Design in the study used the quantitative approach is based on review of literature and previous studies findings. The data collecting the study employed a survey method conducted in cross-section using the instrument in the form of a questionnaire. The method of sampling is stratified proportional random sampling using the formula Solvin, the obtained sample 60 people. The data were statistically analyzed and interpretations made with Partial Least Square (PLS) path modeling approach. Results from this study shows that that work environment has a positive and significant influence on organizational commitment but on the employee’s performance has not significant effect. The elevated organizational learning positively and significantly contributes to the enhanced organizational commitment and employee performance. Further, the organizational commitment positively and significantly contribute to the enhanced employee performance. The influence between work environment and employees performance should be interpreted with consideration of the employee’s commitment to their organization. This shows the crucial role of organizational commitment, not only as a predictor variable but also as a mediator variable which provides a meaningful impact on the influence among other organizational factors. Thus, the role of mediation of organizational commitment in the research model can be said as complete mediation. Last, the results were found that organizational learning is significantly mediated with organizational commitment, showing a strong prediction on employee’s performance, therefore, the mediating nature of the influence of organizational learning on employee performance through organizational commitment is partial mediation.
 
 
 
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