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Articles by Abdullah Osman
Total Records ( 4 ) for Abdullah Osman
  S.M. Sohel Rana , Abdullah Osman and Md. Aminul Islam
  As retail chain store business is gaining popularity very quickly, people engaged in this sector should pay special attention to the growth of this sector. The present study, aims at determining the factors constituting customer satisfaction of retail chain stores in Bangladesh. Customer satisfaction of this sector can be a pivotal indicator of how well the stores are meeting the expectations of the customers. Customers of 3 big retail chain stores have been interviewed for the study. From the results, it was determined that the model satisfactorily explains customer satisfaction and that retail chain store owners and managers should focus on 4 major elements, responsiveness, product quality, physical design and pricing policies if customer satisfaction is to be treated as a strategic variable. The present study found that responsiveness and product quality were most important to customers followed by price and physical design. Location did not have a significant effect on customer satisfaction, although the exploratory analysis and the secondary research supported it.
  Mohd Suberi Ab. Halim , Arman Hadi Abdul Manaf , Abdullah Osman and Muhammad Safizal Abdullah
  The study aims to assess the burden of debt incurred by construction firms. Several methods of data collection were utilized in this study. Method engages ratio analysis on the financial statements of selected contractors (six large and medium-sized contractors). Annual financial reports for 3 consecutive years (2007, 2008, 2009) of selected construction companies were thoroughly studied. Four types of debt ratios, namely; current liabilities/net asset value, debt/equity ratio, average age of account payable and ratio of accounts payable/income were used to measure the burden of debt incurred by contractors. In this comparative analysis, industry averages were also used to evaluate companies’ average ratios. In method, interviews with owners of the firms were conducted. The step verifies the findings from the ratio analyses. Method undertook quantitative surveyto assess the perception on the findings of methods and. The study mailed 250 questionnaires to others of the same category of contractor firms. The analyses indicate that most contractors faced with high debt burden and results from the interview indicate that the situation is caused by eight factors: late reception of progress payment, small initial capital, late reception of advance payment, insufficient advance payment, portions of firm capital in the form of fixed assets the attitude of contractors towards debt, value of projects exceeding the capacity of a firm and insufficient capitaldue to firm expansion. From the survey, factors are significantly positive however factors and were insignificant.
  Abdullah Osman , Yusuf Haji Othman , S.M. Sohel Rana , Lim Yi Jin and Mohammad Solaiman
  Selling unsought products is one of the toughest jobs for a company. It usually takes an aggressive marketing campaign including sales efforts by well-trained sales forces and aggressive sales professionals as well as other forms of promotional tools. The present study tries to find out to what extent the purchase decision of life insurance product in Bangladesh is influenced by advertising, sales promotion and personal selling. To achieve the research aim, data were collected from 100 respondents who are currently giving the premiums of their life insurance. The results showed that advertising ispositively correlated with the purchase decisions of unsought product and sales promotion is found to be negatively correlated with purchase decision of unsought product while personal selling is statistically significant and positively correlated with the purchase decision of life insurance product. So, managers involved in selling unsought products can emphasize on advertising and personal selling as the techniques to promote and sell their products.
  Nor Faizzah Ramli , Abdullah Osman , Arman Hadi Abdul Manaf , Muhammad Safizal Abdullah and Hazalina MatSoha
  This study analyze the relationship between variables namely; compensation and benefits, training and development and supervision and evaluation toward the employees’ turnover intention in Public Institution of Higher Learning. A random sampling was conducted among employees in three different Public Institutions of Higher Learning in Northern Malaysia. Total of 300 survey questionnaires were distributed to the respondents and only 297 respondents were returned and justified as usable for analysis. The data were put to test using correlational and regression analyses in evaluating the relationships between the selected variables. The results have indicated that compensation and benefit has significantly contributed the most on the intention to leave among employees. Meanwhile, training and development had shown combination between positive and negative correlations. The elements of supervision and evaluation have shown insignificant results. In conclusion, the compensation and benefit have proven of strong influence in the intention to leave among employees in Public Institution of Higher Learning. Some recommendations have been highlighted in this study for organizations in order to improve and re-strategize the human resource practices in minimizing the turnover rate among employees for the betterment in organizational performance in the future.
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