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International Business Management
Year: 2016  |  Volume: 10  |  Issue: 16  |  Page No.: 3662 - 3666

Failure of Organizational Agility Factors Influential on Provision of Services with Desired Quality for Customers (Case Study: Rasen Darman Company)

Amir Hossein Amirkhani, Sousan Toufani and Ali Toufani    

Abstract: The purpose of this research was identification of organizational agility factors influential on provision of services with desired quality to customers. The method of this research was descriptive and field study. For realization of this matter initially with attention to and review of texts and literature of the research, a questionnaire was formulated where its validity was confirmed by 4 university experts in the subject of organizational agility. For determination of its reliability, the Cronbach’s alpha coefficient was calculated at 0/81. This questionnaire was distributed among 130 individuals from 196 directors, specialists and employees of the Rasen Darman Company who formed the research population. For data analysis, tests such as the K-S for determination of normalcy of the distribution of the statistical sample and the Pearson’s correlation coefficient for identification of organizational agility factors influential on provision of services with desired quality for customers were used. Results showed that 4 main elements of organizational, strategic, technological and human factors of organizational agility have positive and direct influence on provision of services with desired quality to customers in the Rasen Darman Company.

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