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Asian Journal of Information Technology
Year: 2018  |  Volume: 17  |  Issue: 1  |  Page No.: 52 - 59

The Design and Implementation of Quality Decision Support System (QDSS) Accordance with NCAAA Framework for Higher Education

Mohamed Ab-d-ElFattah and Eslam Amer    

Abstract: Quality management system implementation has become a must for institutions in Arab countries to be able to enter tenders. One of the most common quality standards is the NCAAA quality management standard and many institutions seek NCAAA standards accreditation in today’s highly competitive market. However, in getting this accreditation, most institutions face difficulties such as the huge amount of paperwork, improper documentation, poor communication among employees and low employee morale as a consequence of lack of motivation. The study presents a higher education Quality Decision Support System (QDSS) that integrates the quality tools as well as the process quality information. In a development type of research, researchers must identify the constraints imposed by the environment, state the objectives of the development effects (i.e., the focus of the research) and define the functionalities of the resulting system to achieve the stated objectives. The results shows that the application of QDSS can optimize the process of design academic program, shorten the cycle time of quality, reduce the cost and realize quality improvement continuously.

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