Abstract: The main purpose of this study is to apply an uncommon research methodology (Design Research) in the field of IT performance management. This study addresses the questions of what IT performance management field can learn from design approach and whether this perspective can be beneficial to design and implement managerial solutions that are understandable, approachable and effective to the many human beings, groups and organizations who work in IT departments or are affected by them. Thus, a detailed literature review is conducted on Design Research method as the underlying procedure of designing the proposed system. The concept of Design, the relationship between Design and Research and the general methodology of Design Research is investigated as well as the role of that in the field of management which is focused. Then, as a case application of the method and to assess the utility of selected research method in IT management scope, the IT performance management system is suggested, developed theoretically and practically in one of Iranian governmental organizations and finally evaluated. On the other side, the process and steps of Design Research method is reviewed and future research opportunities is recognized to work on soft approaches for designing managerial solutions.