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Information Technology Journal

Year: 2017 | Volume: 16 | Issue: 1 | Page No.: 35-43
DOI: 10.3923/itj.2017.35.43
Analytic Hierarchy Process (AHP) Based Model for Assessing Performance Quality of Library Websites
Ramanayaka Kokila Harshan, Xianqiao Chen and Bing Shi

Abstract: Background: Active presence of library websites on the internet is becoming a hallmark of academic networks commitment to facilitate the community to access the knowledge repositories around the world. For insightful planning towards a strong internet based information delivery and communication, there is a need for continuous monitoring of websites status. Therefore, it is important to set up a scientific and implementable index system for the purpose of evaluation of website performance quality which should lead the construction of website to a user friendly and informative level. Building on this need, this study engaged in a scientific discussion on feasibility of Analytical Hierarchical Process (AHP) approach based on multi-criteria decision making methodology and real world application to evaluate performance quality of library websites. Materials and Methods: The model was developed on the basis of a conceptual framework, which consisted of eight quantitative quality attributes identified from an extensive literature review as well as discussions with local experts. This study employed the AHP approach to measure the performance quality of library websites. Results: A case study was used to identify the feasibility of the proposed model. The results indicated that the model developed was more scientific, simple and comprehensible in concept, efficient in computation and robust in modeling human evaluation processes. The results suggested that each attributes constitutes differently to evaluate the performance of each website which will help decision-makers to know what improvements are needed to enhance the effectiveness and the final relative weights of each alternative at the last level of the hierarchy will lead to commend the best option. Conclusion: It is expected that this study may serve as a tool for libraries to evaluate the strengths of their online presence and plan to improve their status on the web. The research approach, criteria and their relative impact provide useful information to monitor the effectiveness of the current websites and provide strategic suggestions to develop enhanced websites. Future studies can adopt fuzzy multi-attribute approaches to evaluate the effectiveness of websites. The results of future studies can then be compared with that of those presented in this study.

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How to cite this article
Ramanayaka Kokila Harshan, Xianqiao Chen and Bing Shi, 2017. Analytic Hierarchy Process (AHP) Based Model for Assessing Performance Quality of Library Websites. Information Technology Journal, 16: 35-43.

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