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Journal of Applied Sciences
  Year: 2014 | Volume: 14 | Issue: 9 | Page No.: 860-872
DOI: 10.3923/jas.2014.860.872
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Technology Acceptance Perspectives on User Satisfaction and Trust of E-Government Adoption

Gajendra Sharma, Subarna Shakya and Purushottam Kharel

E-Government is a means for governments to use the most innovative Information Communication Technologies (ICTs) through electronic networks with more convenient access to government information and services. Governments all over the world are trying to increase their efficiency by using new technologies and providing online services which are described as the primary features of technological revolution. E-government services aims to provide citizens with more accessible, accurate, real-time and high quality services and information. This study aims to study the influences that the technology acceptance factors have on e-government services users’ satisfaction. The theoretical model used in this study was technology acceptance model. Our model was tested using data collected from 389 participants and analyzed using structural equation modeling. The results show that public intentions toward e-government adoption are strongly and positively correlated and have influence with technology acceptance. The empirical results confirmed that perceived ease of use and perceived usefulness significantly determine individual attitudes toward e-government adoption, as well as confirming the significant effect of perceived ease of use of the Web on e-government adoption, which in turn affects perceived usefulness and intentions. Implications from these findings help government institutions to strategically frame their service model for broader e-government adoption. In addition, user satisfaction and trust with the e-government websites and perceptions of information, system and service were revealed to influence technology acceptance significantly.
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How to cite this article:

Gajendra Sharma, Subarna Shakya and Purushottam Kharel, 2014. Technology Acceptance Perspectives on User Satisfaction and Trust of E-Government Adoption. Journal of Applied Sciences, 14: 860-872.

DOI: 10.3923/jas.2014.860.872






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