Wang Jia-Yuan
Zhang Naiqi Honors College, College of Computer and Information Management, Zhejiang Gongshang University, No. 18th Xuezheng Road, Hangzhou, China
Tang Jing
Zhang Naiqi Honors College, College of Computer and Information Management, Zhejiang Gongshang University, No. 18th Xuezheng Road, Hangzhou, China
Jiang Chang-Bing
Zhang Naiqi Honors College, College of Computer and Information Management, Zhejiang Gongshang University, No. 18th Xuezheng Road, Hangzhou, China
Tang Qi-Yao
Zhang Naiqi Honors College, College of Computer and Information Management, Zhejiang Gongshang University, No. 18th Xuezheng Road, Hangzhou, China
Ding Ning
Zhang Naiqi Honors College, College of Computer and Information Management, Zhejiang Gongshang University, No. 18th Xuezheng Road, Hangzhou, China
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How to cite this article
Wang Jia-Yuan, Tang Jing, Jiang Chang-Bing, Tang Qi-Yao and Ding Ning, 2013. An Empirical Study on Chinas
Express Service Quality Based on Refined Servqual Model: A Case in Yangtze River Delta. Journal of Applied Sciences, 13: 2974-2978.
DOI: 10.3923/jas.2013.2974.2978
URL: https://scialert.net/abstract/?doi=jas.2013.2974.2978
DOI: 10.3923/jas.2013.2974.2978
URL: https://scialert.net/abstract/?doi=jas.2013.2974.2978