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Journal of Applied Sciences
  Year: 2013 | Volume: 13 | Issue: 10 | Page No.: 1817-1822
DOI: 10.3923/jas.2013.1817.1822
Dynamic Relationship between Trust and Formal Control in Chinese Construction Projects
Ling Yang

Abstract:
The purpose of this research is to analyze the interaction between trust and formal control from a dynamic perspective. Based on the existing literature, the paper proposed a spiral development model of owners’ trust, formal control, contractors’ trust and reciprocation from the angle of trust reciprocity. The model tested by questionnaire survey, vis-à-vis interview, structural equation modeling and a case study in China. The empirical results suggested that the development between owners’ trust, formal control, contractors’ trust and reciprocation takes on a form of helix. The findings provide a new view and new way of thinking for construction firms to implement Customer Relationship Management (CRM).
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How to cite this article:

Ling Yang , 2013. Dynamic Relationship between Trust and Formal Control in Chinese Construction Projects. Journal of Applied Sciences, 13: 1817-1822.

DOI: 10.3923/jas.2013.1817.1822

URL: https://scialert.net/abstract/?doi=jas.2013.1817.1822

 
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