The study aimed at determining the level of Internet awareness in Botswana, determine customer level of satisfaction towards the service and pricing of Internet services and customer expectation of quality in the selection of Internet service providers and Internet cafes, especially in Gaborone (capital city) by using statistically accepted methods of surveying and making recommendations aimed at benefiting the prospective and business community, policy makers and the population as whole. The respondents included office employees, housewives, management, bleu color workers and secondary school students. The finding indicates that the frequency of internet access was done on weekly basis by7 the biggest percentage rather than on a daly. More than 60% of the respondent was aware of internet presence although active users were about 33%. The number of telephone lines compared to the population of Botswana indicates a connectivity ratio of 1:6, which is among the highest in Africa. Given the current level of awareness and sufficient support and motivation, the country could carry out lucrative businesses activities by utilizing the available facilities.
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