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Quality Circle (QC) proponents suggest a wide array of positive results when this
participation technique is used either in manufacturing or in service sector. This study is to determine
whether QCs in one sector are performing more effectively than the other. This assessment includes
technical aspects, length of participation, training, members’ feelings about QCs, job satisfaction and
job commitment. The study illustrates the impacts of participation on 109 QCs members from five
Malaysian companies participated in a survey. Results showed that Industrial QCs members were
more enthusiastic than service QCs members in terms of involvement in QCs activities and showed
higher job satisfaction and job commitment compared to members in service organizations.
